Last updated: July 2026
VeeeFX sells credits, which are consumed to generate AI video effects. This policy explains when you're entitled to a refund.
If a generation fails outright because of a system or provider error — not because of the content of your request — the credits charged for it are refunded to your account automatically. You don't need to contact us for this; it happens as part of processing the failure.
Credits are consumed once a generation completes successfully, regardless of whether the result matches what you had in mind — AI generation is inherently variable, and we can't guarantee a specific creative outcome. Successful generations aren't eligible for a refund on that basis alone.
If you purchased credits and haven't used them, contact us within 14 days of purchase and we'll refund the unused balance to your original payment method. Once credits have been spent on a generation, that portion isn't refundable except as described above.
If you were charged incorrectly — duplicate charges, wrong amount, or a payment that didn't result in credits being added to your account — contact us and we'll investigate and refund the error.
Email us at galib123123000@gmail.com with your account email and, if applicable, the transaction/payment reference. We aim to respond within a few business days. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card issuer.
